Katie Shelly
Senior Service Designer with 10 years of experience
New York, New York • Open to working remotely
Me at a glance
Quick overview
I have a strong foundation in design theory and practice.
Ten years of experience
Capital One
Walmart
Volkswagen
Fintech
Commercial Banking
Government
Hard skills
Qual & quant research methods
Prototyping at any fidelity level
Service blueprinting
Journey mapping
Design systems
Figma
Ability to quickly learn new tools
Soft skills
Supportive & engaged leader
Feedback & reflection methods
Active listening
Fluent in Spanish
Education
BA Wesleyan University
American Studies, 2009MA Hyper Island
Digital Experience Design, 2016
Things that don't feel like work*
Writing
Crystallizing complexity
Crafting presentations
Making things visual
Personal interests
Illustration
Psychology
Human-centered design
Music
Art
Achieving Wheelan's Stage 4